Monday, October 26, 2020

5th Customer Service Conference

Dec. 15, 2010,Athenaeum InterContinental

The 5th Customer Service Conference organised by the Hellenic Institute of Customer Service and Boussias Communications aims to provide answers to the following critical questions:

  • Should companies continue investing in Customer Service during these turbulent times?
  • How can a Customer Service Manager successfully argue and convince the CEO about the need of investing in Customer Service?
  • What are the tools that measure the ROI and how can we make the best use of the results?
  • What changes need to be implemented in an organisation in order to encourage innovative ideas and actions from employees of any level?
  • How can we motivate the employees and boost their satisfaction level in order to minimise the employee turnover and at the same time increase their productivity?

For more information:

International speaker

Andrew Bryan
Andrew Bryan Customer Management Specialist, Henley Business School